Pyrosso products are designed to work across most hair types, with a focus on straight to wavy hair and thick to medium textures. Our formulas are especially effective for adding texture, control, and natural hold without stiffness.

No. Pyrosso products are formulated to provide hold and texture while keeping a clean, lightweight finish. They’re designed to add definition without weighing your hair down or leaving residue.

Pyrosso offers a workable, long-lasting hold that keeps your style in place while still allowing movement. You can restyle throughout the day without your hair feeling stiff or crunchy.

Yes. Pyrosso products work best on dry or slightly damp hair. Applying to dry hair gives you more texture and control, while damp hair offers a softer, more natural finish.

A small amount goes a long way. Start with a fingertip-sized amount, warm it between your hands, and build up only if needed. Using too much product can reduce texture and movement.

Yes. Pyrosso products are designed for daily use and wash out easily with shampoo. They won’t clog your scalp or cause buildup when used as directed.

Yes. Pyrosso works well for short crops, textured styles, and medium-length hair. The product can be layered to create either a clean, structured look or a more relaxed, natural finish.

No. Pyrosso products are formulated with conditioning ingredients to help protect hair while styling. They’re designed to enhance your look without drying out or damaging your hair.

If you’re looking for texture and hold, start with the clay. If you want volume and a natural, effortless look, pair it with the sea salt spray. Our products are designed to work together so you can dial in your ideal style.

Orders are typically processed within 1–2 business days. Once shipped, delivery times vary by location but usually arrive within 3–7 business days in the U.S.

Yes. We offer free shipping on orders that meet our free-shipping threshold, which is displayed at checkout.

At this time, Pyrosso ships within the United States only. We plan to expand to international shipping in the future.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package.

We process orders quickly, so changes or cancellations aren’t guaranteed. If you need assistance, contact us as soon as possible and we’ll do our best to help.

Shipping timelines are estimates and may be affected by carrier delays or high-volume periods. If your order seems delayed, reach out to our support team and we’ll assist.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and product so we can make it right.

Yes, we ship to PO boxes and APO/FPO addresses when supported by the carrier.

If your order is marked as delivered but can’t be located, please contact us. We’ll work with the carrier to investigate and help resolve the issue.

We accept returns on unused and unopened products within a specified return window. To be eligible, items must be in their original packaging and condition.

To start a return, contact our support team with your order number and reason for return. We’ll provide next steps and instructions.

Once your return is received and inspected, refunds are typically processed back to the original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part or a damaged or defective product.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number so we can make it right.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use that link at any time to check your order status.

We begin processing orders quickly, so changes or cancellations aren’t guaranteed. If you need help, contact us as soon as possible and we’ll do our best to assist.

First, check your spam or promotions folder. If you still can’t find it, contact our support team and we’ll help confirm your order.

If you entered an incorrect address, reach out to us immediately. If the order hasn’t shipped yet, we may be able to update it.

If an order is returned due to an incorrect or incomplete address, we’ll contact you to arrange reshipment. Additional shipping fees may apply.

Feel free to reach out to us at any time—we’re here for questions, product recommendations, and feedback. Just send us a note through our contact form.

Our customer service team is available via email Monday-Friday, 9am-5pm PST excluding holidays. We will respond to your inquiry within 2 business days. Please refrain from sending additional emails on your current thread, as this will result in your message being sent to the back of the queue.