FAQ
Can I return a product if I’m not satisfied?
We want you to love your purchase. If you're not completely satisfied with your product, please refer to our Returns & Refunds Policy for detailed instructions on how to initiate a return or exchange. We offer returns within 14 days of purchase, provided the product is unused and in its original packaging.
What is your return policy?
We accept returns within 14 days of purchase, as long as the product is unused and in its original packaging. To start a return, contact our support team with your order details.
How do I request a refund?
To request a refund, email us at Pyrossoinfo@gmail.com with your order number and reason for return. Once we receive and inspect the item, we’ll process your refund within 5-7 business days.
Do you offer exchanges?
Yes! If you need a different product or replacement, we can process an exchange instead of a refund. Just reach out, and we’ll guide you through the process.
What if my item is damaged or defective?
If you receive a damaged or defective product, contact us immediately at Pyrossoinfo@gmail.com with photos, and we’ll send a free replacement or issue a refund.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50 within the United States. For orders under the minimum, shipping costs are calculated at checkout based on your location.
How long does shipping take?
Shipping times vary based on location. Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited shipping takes 1-3 business days.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to track your package in real time.
What should I do if my order is delayed or lost?
If your order hasn’t arrived within the estimated time, please check the tracking info first. If it appears lost or delayed, contact our support team Pyrossoinfo@gmail.com, and we’ll assist you in resolving the issue.
Do you offer international shipping?
No we do not, we are currently working on our international shipment capabilities but as of now we do not currently offer international shipping!
How can I check the status of my order?
Once your order is placed, you’ll receive a confirmation email. When it ships, you’ll get a tracking number to monitor your delivery status in real time.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancel, contact us within 12 hours of placing your order. Once shipped, we can’t modify the order.
My order arrived damaged. What now?
If your item arrived damaged, email us with clear photos at Pyrossoinfo@gmail.com of the product and packaging, and we’ll send a replacement or refund based on the situation.
I received the wrong item. What should I do?
If you received the wrong product, contact us at Pyrossoinfo@gmail.com with your order number and a photo of the item, and we’ll make it right by sending the correct product ASAP.
What should I do if my package is marked as delivered but I haven’t received it?
First, check with neighbors or your local post office. If it’s still missing after 48 hours, reach out to us, and we’ll assist in resolving the issue.
What makes Pyrosso different from other hair care brands?
At PyrossoLLC, we believe that luxury should never come at the expense of quality. Unlike big corporations that rely on synthetic chemicals, our products are crafted with the finest natural ingredients. We combine the best of nature with premium performance to deliver results that you can see and feel. Our products are free from harmful additives, cruelty-free, and sustainably sourced—giving you a truly high-end, ethical hair care experience.
Are your products safe for all hair types?
Yes! Our products are designed to work for a wide variety of hair types. Whether you have thick, fine, curly, or straight hair, our pomades and styling clays provide versatile, natural hold without weighing down your hair or causing buildup. We recommend choosing the product that best suits your desired style and hold level. If you're unsure, our customer support team is happy to help you find the right product for your hair type!
How do I use your hair clay?
Great question! Here’s a simple guide:
Hair Clay: Scoop a small amount (again, about the size of a pea) into your palms and rub it until it's evenly distributed. Apply to dry hair for a matte, textured look or to damp hair for a more controlled, styled finish. Adjust the amount depending on your preferred level of hold and texture.
For best results, start small—you can always add more as needed!
How long will a jar of pomade or hair clay last?
The longevity of our products depends on how often you use them, but generally, a jar should last around 1–2 months with regular use. Since our products are highly concentrated, a little goes a long way, so you won’t need to use much to achieve the desired effect.
Will your products leave my hair greasy or sticky?
Not at all! Our pomades and hair clays are designed to offer a natural, flexible hold without the greasy or sticky residue that some other products leave behind. You can expect a polished look with a matte or satin finish, depending on the product you use. If you're concerned about product buildup, our formulations are easy to wash out without leaving any lingering residue.
Are your products suitable for sensitive skin or scalps?
Yes! Our products are formulated with sensitive skin in mind. We use natural ingredients known for their gentle properties, but as with any product, we recommend doing a patch test before full use, especially if you have particularly sensitive skin or scalp. If you experience any irritation, discontinue use immediately and contact us.
Do your products contain any harsh chemicals or synthetic ingredients?
No, we believe in clean beauty. Our products are free from parabens, sulfates, phthalates, synthetic fragrances, and other harmful chemicals commonly found in conventional hair care products. Instead, we use natural ingredients like organic clays, plant-based oils, and botanical extracts to nourish and style your hair—giving you the luxury you deserve without the toxins.
Where can is Pyrosso Products made?
Pyrosso is formulated right here in the United States of America, we formulate and fill each bottle here in the US only using the highest quality ingredients
Can I get personalized product recommendations?
Absolutely! We’re here to help. If you’re unsure which product is right for your hair type or styling needs, feel free to reach out to us at Pyrossoinfo@gmail.com. We’re happy to offer personalized recommendations based on your preferences.
Are your products cruelty-free?
Absolutely! We are committed to offering cruelty-free products, and we never test on animals. All of our products are ethically made, and we support brands and practices that align with our commitment to sustainability and animal welfare.
I’m having trouble placing an order. What should I do?
If you’re experiencing issues at checkout, try clearing your browser cache, switching devices, or using a different payment method. If the problem persists, contact our support team at Pyrossoinfo@gmail.com.
I didn’t receive my order confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, ensure you entered the correct email during checkout. If you still don’t see it, reach out to us, and we’ll resend your confirmation.
My tracking number isn’t updating. What does that mean?
Tracking updates may be delayed by the carrier. If your tracking hasn’t updated in 48 hours, contact us, and we’ll look into it for you.
The website isn’t loading or is glitching. How can I fix it?
Try refreshing the page, clearing your cache, or using a different browser or device. If the issue continues, let us know, and we’ll help troubleshoot.
How do I reset my account password?
Click on “Forgot Password” at login, and follow the instructions to reset it. If you don’t receive a reset email, check your spam folder or contact support.
How can I partner with Pyrosso?
We’re always open to collaborations! Whether you’re a barber, influencer, or retailer, contact us at pyrossoinfo@gmail.com with your proposal, and our team will review it.
Do you offer wholesale opportunities?
Yes! We offer wholesale pricing for barbershops, salons, and retailers. Reach out to us at Pyrossoinfo@gmail.com for more details on bulk orders and pricing.
Can I become a brand ambassador?
Absolutely! If you’re passionate about men’s grooming and have an engaged audience, apply for our ambassador program by emailing us or filling out the form on our website.
Do you collaborate with influencers?
Yes, we work with influencers who align with our brand. If you’re interested, send us your media kit and social stats to discuss potential collaborations.
How can I feature Pyrosso in my store or barbershop?
We’d love to have Pyrosso in your shop! Contact us for details on retail partnerships, product placement, and promotional support.
Can I return a product if I’m not satisfied?
We want you to love your purchase. If you're not completely satisfied with your product, please refer to our Returns & Refunds Policy for detailed instructions on how to initiate a return or exchange. We offer returns within 14 days of purchase, provided the product is unused and in its original packaging.
What is your return policy?
We accept returns within 14 days of purchase, as long as the product is unused and in its original packaging. To start a return, contact our support team with your order details.
How do I request a refund?
To request a refund, email us at Pyrossoinfo@gmail.com with your order number and reason for return. Once we receive and inspect the item, we’ll process your refund within 5-7 business days.
Do you offer exchanges?
Yes! If you need a different product or replacement, we can process an exchange instead of a refund. Just reach out, and we’ll guide you through the process.
What if my item is damaged or defective?
If you receive a damaged or defective product, contact us immediately at Pyrossoinfo@gmail.com with photos, and we’ll send a free replacement or issue a refund.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your return.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $50 within the United States. For orders under the minimum, shipping costs are calculated at checkout based on your location.
How long does shipping take?
Shipping times vary based on location. Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while expedited shipping takes 1-3 business days.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to track your package in real time.
What should I do if my order is delayed or lost?
If your order hasn’t arrived within the estimated time, please check the tracking info first. If it appears lost or delayed, contact our support team Pyrossoinfo@gmail.com, and we’ll assist you in resolving the issue.
Do you offer international shipping?
No we do not, we are currently working on our international shipment capabilities but as of now we do not currently offer international shipping!
How can I check the status of my order?
Once your order is placed, you’ll receive a confirmation email. When it ships, you’ll get a tracking number to monitor your delivery status in real time.
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancel, contact us within 12 hours of placing your order. Once shipped, we can’t modify the order.
My order arrived damaged. What now?
If your item arrived damaged, email us with clear photos at Pyrossoinfo@gmail.com of the product and packaging, and we’ll send a replacement or refund based on the situation.
I received the wrong item. What should I do?
If you received the wrong product, contact us at Pyrossoinfo@gmail.com with your order number and a photo of the item, and we’ll make it right by sending the correct product ASAP.
What should I do if my package is marked as delivered but I haven’t received it?
First, check with neighbors or your local post office. If it’s still missing after 48 hours, reach out to us, and we’ll assist in resolving the issue.
What makes Pyrosso different from other hair care brands?
At PyrossoLLC, we believe that luxury should never come at the expense of quality. Unlike big corporations that rely on synthetic chemicals, our products are crafted with the finest natural ingredients. We combine the best of nature with premium performance to deliver results that you can see and feel. Our products are free from harmful additives, cruelty-free, and sustainably sourced—giving you a truly high-end, ethical hair care experience.
Are your products safe for all hair types?
Yes! Our products are designed to work for a wide variety of hair types. Whether you have thick, fine, curly, or straight hair, our pomades and styling clays provide versatile, natural hold without weighing down your hair or causing buildup. We recommend choosing the product that best suits your desired style and hold level. If you're unsure, our customer support team is happy to help you find the right product for your hair type!
How do I use your hair clay?
Great question! Here’s a simple guide:
Hair Clay: Scoop a small amount (again, about the size of a pea) into your palms and rub it until it's evenly distributed. Apply to dry hair for a matte, textured look or to damp hair for a more controlled, styled finish. Adjust the amount depending on your preferred level of hold and texture.
For best results, start small—you can always add more as needed!
How long will a jar of pomade or hair clay last?
The longevity of our products depends on how often you use them, but generally, a jar should last around 1–2 months with regular use. Since our products are highly concentrated, a little goes a long way, so you won’t need to use much to achieve the desired effect.
Will your products leave my hair greasy or sticky?
Not at all! Our pomades and hair clays are designed to offer a natural, flexible hold without the greasy or sticky residue that some other products leave behind. You can expect a polished look with a matte or satin finish, depending on the product you use. If you're concerned about product buildup, our formulations are easy to wash out without leaving any lingering residue.
Are your products suitable for sensitive skin or scalps?
Yes! Our products are formulated with sensitive skin in mind. We use natural ingredients known for their gentle properties, but as with any product, we recommend doing a patch test before full use, especially if you have particularly sensitive skin or scalp. If you experience any irritation, discontinue use immediately and contact us.
Do your products contain any harsh chemicals or synthetic ingredients?
No, we believe in clean beauty. Our products are free from parabens, sulfates, phthalates, synthetic fragrances, and other harmful chemicals commonly found in conventional hair care products. Instead, we use natural ingredients like organic clays, plant-based oils, and botanical extracts to nourish and style your hair—giving you the luxury you deserve without the toxins.
Where can is Pyrosso Products made?
Pyrosso is formulated right here in the United States of America, we formulate and fill each bottle here in the US only using the highest quality ingredients
Can I get personalized product recommendations?
Absolutely! We’re here to help. If you’re unsure which product is right for your hair type or styling needs, feel free to reach out to us at Pyrossoinfo@gmail.com. We’re happy to offer personalized recommendations based on your preferences.
Are your products cruelty-free?
Absolutely! We are committed to offering cruelty-free products, and we never test on animals. All of our products are ethically made, and we support brands and practices that align with our commitment to sustainability and animal welfare.
I’m having trouble placing an order. What should I do?
If you’re experiencing issues at checkout, try clearing your browser cache, switching devices, or using a different payment method. If the problem persists, contact our support team at Pyrossoinfo@gmail.com.
I didn’t receive my order confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, ensure you entered the correct email during checkout. If you still don’t see it, reach out to us, and we’ll resend your confirmation.
My tracking number isn’t updating. What does that mean?
Tracking updates may be delayed by the carrier. If your tracking hasn’t updated in 48 hours, contact us, and we’ll look into it for you.
The website isn’t loading or is glitching. How can I fix it?
Try refreshing the page, clearing your cache, or using a different browser or device. If the issue continues, let us know, and we’ll help troubleshoot.
How do I reset my account password?
Click on “Forgot Password” at login, and follow the instructions to reset it. If you don’t receive a reset email, check your spam folder or contact support.
How can I partner with Pyrosso?
We’re always open to collaborations! Whether you’re a barber, influencer, or retailer, contact us at pyrossoinfo@gmail.com with your proposal, and our team will review it.
Do you offer wholesale opportunities?
Yes! We offer wholesale pricing for barbershops, salons, and retailers. Reach out to us at Pyrossoinfo@gmail.com for more details on bulk orders and pricing.
Can I become a brand ambassador?
Absolutely! If you’re passionate about men’s grooming and have an engaged audience, apply for our ambassador program by emailing us or filling out the form on our website.
Do you collaborate with influencers?
Yes, we work with influencers who align with our brand. If you’re interested, send us your media kit and social stats to discuss potential collaborations.
How can I feature Pyrosso in my store or barbershop?
We’d love to have Pyrosso in your shop! Contact us for details on retail partnerships, product placement, and promotional support.