Shipping policy
Shipping Policy
At Pyrosso, we strive to get your luxury hair care products to you as quickly and safely as possible. Below, you’ll find all the details about our shipping process.
Processing Time
Orders are processed and shipped within 1-2 business days (Monday to Friday, excluding holidays). Orders placed after 3 PM (EST) or on weekends may take an additional business day to process. You will receive an email confirmation once your order has shipped, along with tracking information.
Shipping Rates & Delivery Times
We offer free standard shipping on all orders over $50 within the United States.
For orders under the minimum, shipping costs are calculated at checkout based on your location and the shipping method selected.
Standard Shipping: 3-7 business days (domestic orders)
Expedited Shipping: 2-3 business days (available at checkout)
Overnight Shipping: Next business day (available at checkout)
Please note that delivery times are estimates, and actual delivery may vary depending on factors outside our control, such as carrier delays or weather conditions.
International Shipping
We currently ship to [List of Countries]. International shipping rates are calculated at checkout based on your shipping address and package size.
Please be aware that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email to monitor your package’s progress. You can track your order directly through the carrier’s website or by clicking the link in your shipping confirmation email.
Missing or Damaged Packages
We take great care in packaging and shipping your order, but sometimes issues may arise. If your package is lost or damaged during transit, please contact us at Return@pyrosso.com within 7 days of receiving your shipping confirmation. We’ll investigate the issue and make it right.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any issues resulting from incorrect or incomplete address information. If you notice an error after placing your order, please reach out to us immediately so we can help correct it before your order is shipped.
Returns & Exchanges
For more information about returns, exchanges, and our policy, please visit our [Returns & Refunds Page].
We are committed to providing you with the best shipping experience. Thank you for choosing Pyrosso, and we hope you enjoy our products!